A fix has been implemented and we are monitoring the results.
Posted Mar 13, 2025 - 15:26 MDT
Update
We are continuing to investigate issues with slow response times that are also impacting the ability to upload or download files in the Suralink application. Our engineers are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
Posted Mar 13, 2025 - 15:15 MDT
Update
We are continuing to investigate the login issues and slow response times in the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
Posted Mar 13, 2025 - 14:52 MDT
Investigating
We are investigating an issue that is preventing users from logging into the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
Posted Mar 13, 2025 - 14:13 MDT
This incident affected: United States (Suralink Web Application).