The issues with the Clients Search feature in the Suralink application have been resolved. We apologize for the inconvenience and appreciate your patience.
Posted May 01, 2026 - 08:28 MDT
Monitoring
A fix for the issue preventing Clients Search from working has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.
Posted May 01, 2026 - 08:12 MDT
Identified
We have identified the cause of the issue that is preventing the Clients Search feature from working as expected, and our team is working on a resolution. We appreciate your patience and will provide an update as soon as we have more information to share.
Posted May 01, 2026 - 07:47 MDT
Investigating
We are investigating reports of failures when using the Clients Search feature in the US region. We’ll provide an update in 30 minutes, or sooner if more information becomes available.
Posted May 01, 2026 - 07:39 MDT
This incident affected: United States (Suralink Web Application).