Secure File Sharing Download Issues - All Regions

Incident Report for Suralink

Resolved

The issue that was preventing files from downloading in Secure File Sharing has been resolved. We apologize for the inconvenience and appreciate your patience.

Posted Sep 28, 2026 - 15:21 MDT

Monitoring

A fix for the issue preventing files from downloading in Secure File Sharing has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.

Posted Sep 28, 2026 - 15:05 MDT

Investigating

We are investigating reports of file download failures in Secure File Sharing, and will provide an update in 30 minutes, or sooner if more information becomes available.

Posted Sep 28, 2026 - 14:49 MDT

This incident affected: United States (Secure File Sharing), Canada (Secure File Sharing), Europe (Secure File Sharing), and Australia (Secure File Sharing).