Suralink system emails are not being delivered to some users

Incident Report for Suralink

Resolved

Microsoft is reporting improvements in mail delivery, and successful delivery of emails from Suralink has also been confirmed. Please refer to https://status.cloud.microsoft/ for further updates on this issue, and reach out to Suralink Support if additional assistance is needed.

Posted Jan 22, 2026 - 22:27 MST

Identified

We have identified an issue with system emails not being delivered to some users, due to service degradation of Microsoft 365. We are monitoring to ensure full resolution. For more information, see https://status.cloud.microsoft/.

Posted Jan 22, 2026 - 14:10 MST

This incident affected: United States (Email), Canada (Email), and Europe (Email).